is a system for automated recording of activities performed and
material consumed during technical service or maintenance of equipment,
machines or installations.
With GCS you get it all out of one hand
winspector bothersome hand written reports are a thing of the
past. Thanks to electronic data transmission, time is no longer
wasted for typing illegible reports into the central computer
long after the service job was completed.
supports not only the technician with information about the equipment
to be serviced, but also the administration in processing and
preparing of data and most importantly provides management with
complete records and meaningful statistics
to evaluate the effeciency of the service operation.
combines Hard- and Software to a
powerful tool for the entire service organisation.
The winspector Field Tools
Depending on the application different mobile data capture terminals
with different features can be chosen as "field tool". Currently
the following devices are supported:
GCS Escorte, ProxiEscorte and OptoEscorte
Escorte is a very robust and reliable data capture unit, that
should be chosen if you are working in a very tough environment,
and if no keyboard input or display is required.
ProxiEscorte (reads GCS Data Strips
and RFID Tags) and
the OptoEscorte (reads optical Bar Codes) can also be used.
GCS PenMaster and the PSION WorkAbout,
the PSION Workabout with Bar Code Scanner or the PSION Workabout
with Scemtec Tag/Bar Code Scanner
The combination of the PSION Workabout and the GCS PenMaster should
be chosen for tough environments when keyboard input and a display
GCS PenMaster can also be used with either scanning device, meaning
that 3 different data media can read with one electronic data
the help of winspector PC software,
the service dispatcher or supervisor prepares all relevant data
for service calls for the next day(s). All important data such
as customer address, contact person, telephone number, serial
number of the equipment, service instructions, the last service
call and information about the service currently requested are
transferred to the Field Tool.
reading his personal id data
strip with the Field Tool, the technician begins a service
"tour". Each piece of equipment is identified with an
tamper proof data strip or proximity tag to verify the presence
of the technician on site and when the service call started and
ended. After scanning the data medium the technician has all relevant
data for the equipment and information on the requested service
on the screen of the workabout.
performed tasks and spare parts consumed can be recorded either
by scanning a data strip in the incident
booklet or by using the keyboard. Optical bar codes can be
used if the Field Tool in use supports scanning optical bar-codes.
the end of the service job, the equipment data medium is read
again. If requested, a service report can be printed on a mobile
printer on site and can be signed off by the customer. The technican
can now move on the next service call. At the end of the "service
tour" (any number of service jobs) the technician signs off
by scanning his personal id strip again. Now the collected data
can be downloaded into the central computer via the Workabout
docking station, GCS Data Transfer Unit (when using the Escorte),
or by remote modem